Privacy Policy

This website (tozando-hiei-villa.com) is operated by Tozando Co., Ltd., headquartered in Otsu, Shiga Prefecture, Japan. For all privacy enquiries, please contact our concierge via our reservation form.

When you submit a reservation enquiry, we collect the following personal data:

• Full name, email address, phone number (optional)
• Country of residence (optional)
• Party size, preferred dates, package of interest
• Your enquiry message
• Server access logs (IP address, browser, cookie identifiers)

Your data is used solely for the following purposes:

• Responding to your reservation enquiry
• Preparing bespoke itineraries, chauffeur arrangements, and package proposals
• Operational safety and guest concierge services
• Anonymised analytics to improve the website experience

We do not sell your personal data. We share the minimum necessary information with carefully selected service partners (MK Chauffeur, housekeeping, cultural guides) only when required to deliver the services you have requested, and with your prior consent.

We use cookies for session management and anonymous website analytics. You may disable cookies in your browser settings, though some features may become unavailable.

You may request access, correction, or deletion of your personal data at any time via our contact form. We will respond within a reasonable period after identity verification.

This policy may be updated as laws or our services evolve. The current version will always be available on this page.

本ポリシーは英語版を正本とし、日本語訳はご参考のために提供しております。 日本語でのお問い合わせにもコンシェルジュが対応いたします。